In order to return the product purchased through our website, you are advised to comply with the conditions mentioned below: (GRPL means Grip Rehabilitation Pvt. Ltd.)
- Please report GRPL of receipt of a damaged/defective product within 48 hours of delivery to you. If you are unable to do so within 48 hours, GRPL shall not be held responsible for the failure to replace the product.
- The product if found defective should not be used. You are requested to send the product back to GRPL through a reputed courier/logistic within next 24 hours. GRPL shall reimburse in such form as is determined by the logistics team upon prior consultation with GRPL. the courier/ freight charges.
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.
- It is advised that the return packets should be strongly and adequately packaged so that there should be no further damage to the products during transit.
- The returned products are subject to verification and checks by GRPL in order to determine the legitimacy of the complaint/return.
- In the event the return of a product is duly accepted by GRPL, the value of such product, as originally paid by you during the acceptance of delivery of product or otherwise. Will be refunded to you. Refund will be processed based on the mode of payment and GRPL or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts or provide you with a cheque in this regard. Refunds will be subject to the following:
- Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the current circumstances or as determined bt GRPL. For Cash on delivery you will be provided with a refund cheque.
- If the product can be repaired by the service centre GRPL would get the same repaired and send back to you.
- A promo code, once used shall not be refunded in case of cancellation of order either by customer or GRPL.